Frequently Asked Questions

Move Out Hassle-Free. Sign Up Today.

Moving can be stressful, but it doesn’t have to be. With No Hassle Move-Out, we’re here to help make the transition as smooth as possible. No cleaning. No scrubbing. No Hassle.

For a simple one-time payment ahead of move-out, we’ll take care of the cleaning for you, so you can just pack your belongings and go!

To learn more and sign up today, call our community team.

Say goodbye to the hassle of cleaning and hello to a fresh start with No Hassle Move-Out .

We’ve got you covered!

*Please note the No Hassle Program is designed to simplify your move-out experience and reduce cleaning worries. However, if there is excessive damage, extensive cleaning, or trash removal required in your unit, you may still be charged a fee. Our team will assess the condition of your unit upon move out and notify you of any additional charges.

How Do I Apply For An Apartment?

Applying for an apartment at The Rive Eugene is easy! You can apply for the available floor plan of your choice by clicking on our website’s apply button and filling out our online application or by contacting our leasing office! We look forward to welcoming you home.

What Is An Individual Lease?

Individual leases represent independence. When you lease an apartment at The Rive Eugene, you’ll sign your own individual lease agreement. That means you’re responsible solely for your portion of the rent and not your roommates’. The rent you pay pertains exclusively to your bedroom and your share of the total cost of the unit. No more worrying about anybody’s finances but your own!

Is A Guarantor Required?

Yes. At The Rive Eugene, we require residents to have a guarantor to sign a lease. Guarantors are third parties who ensure timely and full payment of the rent. Contact us today to learn more!

Do Apartments Come Furnished?

Yes! Each of our UO student apartments comes fully furnished! Living rooms at The Rive Eugene have a sofa, coffee table, mounted SMART TV, and media stand. Kitchens boast barstool seating, quartz countertops, a large-basin sink with a faucet sprayer and garbage disposal, and stainless-steel appliances, including an oven with a full stovetop, microwave, refrigerator, and dishwasher. Each bedroom has a bed with a full-size memory foam mattress, under-bed storage, a desk, a chair, and standard closet shelving. Bathrooms have glass shower doors, quartz surface vanities, and shower wall panels. Your apartment home also features wood-style flooring, track lighting, an in-home stackable washer and dryer, and USB power outlets!

What Floor Plans Are Available?

The Rive Eugene offers a wide range of floor plan options for soon-to-be residents to choose from, including studios, one-bedroom apartments, two-bedroom apartments, four-bedroom apartments, and five-bedroom apartments! With so many options

Is Parking Available?

Yep! Residents of The Rive Eugene have exclusive access to secure, covered parking. To discuss securing your personal parking spot, contact our leasing office. Spaces are limited and leased on a first-come, first-served basis, so be sure to inquire about getting your spot as soon as possible.

Is There Security On-Site?

Our residents’ peace of mind is our number one priority. We provide a number of on-site services including camera surveillance, electronic key unit entry, and a virtual doorman courtesy of ButterflyMX®  to foster a secure environment for the community.

Are Pets Allowed?

Yes! The Rive Eugene offers pet-friendly apartments in Eugene, OR! Contact our leasing staff for details on our pet policy!

Where Does My Mail Go?

Each of our UO apartments has its own mailbox in the mailroom on the first floor of the building, located near the resident lounge and leasing office. If a package doesn’t fit in the unit’s mailbox, it will be delivered to our leasing office, where staff will keep it safe until you’re ready to pick it up.

How Do I Pay My Rent?

We make things easy with our online Resident Portal. Rent can be paid entirely online and can even be automated. When you become a resident, you’ll create an account to access your Resident Portal, where you’ll see an option in the dashboard to pay your rent each month.

How Do I Make A Maintenance Request?

Submitting a maintenance request is easy. To submit a maintenance request, all residents must do is navigate to the “maintenance” tab of our community’s resident portal. There, residents can submit new maintenance requests, see a log of past requests, and track each request’s status.

Who Can Access The Amenities?

Our University of Oregon off campus housing community’s amenities are exclusively for the use of residents and their guests.

What Utilities Are Included With Rent?

A lease at The Rive Eugene gets you more than just an apartment. You’re getting access to many amenities unlike anywhere else in Eugene, Oregon. You’re getting complimentary utilities like trash service and blazing-fast Wi-Fi. But most of all, you’re joining an exciting community of like-minded dreamers and adventurers.